Using the Wiki | TurnkeyGTM Support

The wiki holds the pages your team writes and keeps up to date together: how you win against a competitor, your ideal customer profile, why a deal closed. This guide covers finding, writing, linking and organizing pages, their history, and the pages and edits chat can propose for you to approve.

Open the wiki from Knowledge → Wiki in the sidebar, or from Wiki in the Knowledge section navigation. Everyone in your workspace can read, create, edit, publish, move and delete any page, and approve or reject chat's proposals. There are no per-page permissions yet.

Finding a page

The wiki's front page shows your pages two ways, side by side on a wide screen: the Page tree and All pages.

Page tree shows each page under its parent page, sorted by title. Select a page to open it, or the arrow beside it to show or hide the pages under it. In a wiki of up to 60 pages the whole tree starts open; in a larger one, you see the top-level pages and the pages directly under them. With the keyboard, the tree is a single Tab stop: the arrow keys move between pages and open or close them, Home and End jump to the first and last page, * opens every page at the same level, and typing a letter moves to the next page that starts with it.
All pages lists every page, most recently updated first, with its status, its summary, when it was last updated and how many pages link to it. Choose Published, Drafts or Needs review to show only pages with that status, or All to show every page; each choice shows how many pages it holds.

As you type in the search box, All pages narrows to the pages whose title, address or summary contains every word you typed. Press Enter, or select Search, to search the wiki: it matches whole words in page titles, addresses, summaries and headings, then adds pages that embed matching insights or source excerpts, up to 20 results in all. Search doesn't look at the rest of a page's text. Each result is labelled Matches the page or Cites matching insights. Select Clear to return to the full list.

Creating a page

Select New page on the wiki's front page, or Create the first page in an empty wiki.
Enter a Title.
Optionally, fill in:
- Address: the last part of the page's web address, such as pricing-faq in /knowledge/wiki/pricing-faq. Use lower-case letters and digits, with single hyphens between words. Leave it empty to make one from the title; if that address is taken, a number is added, such as pricing-faq-2. Changing the title later never changes the address.
- Summary: a line shown in the page list and in search results.
- Parent page: the page this one sits under in the page tree.
- Content: the page itself, in Markdown.
Check Publish now to publish straight away. Otherwise the page is saved as a draft.
Select Create page.

To start a page under an existing one, open that page, select More page actions (the … button), then New page under this one.

If a page with the same title already exists, the form says so before anything is created and offers to open it, because links that use that title already lead there. To create a second page anyway, check Create a separate page anyway, then link to each page by its address so you know which one a link opens.

You can also start a page from a link. Selecting a link to a page that doesn't exist yet opens this form with the title filled in, and nothing is created until you select Create page. After creation, the wiki tries to update links on other pages automatically, subject to the link-update limits.

If you open an address where there's no page, for example a deleted page or a mistyped link, you see No wiki page at this address, with a button that starts a page titled after the address, and Browse the wiki.

Linking pages

Write [[Page title]] to link to another page, or [[Page title|the words to show]] to choose the link's text. You can link by address too: [[pricing-faq]].

When you save, each new link target is matched to a page: first by address, then by title, then by an address the page had before it was changed. Existing targets normally keep their saved result, including when no matching page was found. Capital letters and extra spaces don't matter. Links appear in three ways:

A link to a page that exists looks like any other link.
A link to a page that doesn't exist has a dashed underline and a + after its text, and screen readers announce "page does not exist — create it". Select it to start the page.
A link you haven't saved yet has a dotted underline in the editor's preview and doesn't open anything. Saving the page checks it.

Automatic link updates are limited. Creating, retitling, renaming or deleting a page triggers a best-effort update of links on at most 100 other pages. Some links can keep an older result; saving an unrelated edit doesn't necessarily refresh them. If a link still offers to create a page that already exists, open the page from All pages instead.

Links written in code, between backticks or in a code block, stay plain text, and so does \[[like this]]. Links can't point to a section of a page: a # is treated as part of the title.

Editing a page

Select Edit on a page to change its Title, Summary and Content. The Preview shows the page as it will look: on a wide screen it sits beside the text, and on a narrower one you switch between Write and Preview. The preview follows your typing after a short pause. For content longer than 50,000 characters, it updates only when you select Update preview, so typing stays quick.

Pages use Markdown: headings, lists, tables, links and code. Raw HTML is shown as code rather than rendered, and an image appears as its description. On a very long or complex page, such as one with a very long table or list, whatever can't be formatted quickly is shown as plain text under a notice.

A line such as {{ref:blk_a1b2}} marks an item embedded in the page. Keep each of those lines exactly once, or the page can't be saved.

Saving

Nothing is saved automatically. Select Save, or press Ctrl+S (⌘S on a Mac). Each save becomes a new version of the page, which you can see in its history.

If you select Cancel with unsaved changes, you're asked whether to discard them, and closing or reloading the tab brings up your browser's warning. Other ways out of the editor, such as Back to the page, the sidebar or your browser's back button, don't ask first, so save before you use them.

Content can be up to 200 KB; the counter under the text shows how much you've used. A page over the limit can't be saved: shorten it or split it into several pages.

If someone else saved first

Your edit is made against the version you opened. If someone saved a newer version while you were editing, your save is refused and nothing is overwritten. The editor says This page changed while you were editing and shows their saved text below yours, read-only. Choose one:

Merge my changes onto version N keeps every field you changed as you wrote it and takes the newer version's value for the rest. Their text stays below yours, so you can copy across anything of theirs you want to keep. Then save: your text becomes the next version.
Discard my changes and load version N replaces your text with theirs.

Save stays unavailable until you choose.

Check what was saved

Occasionally the server can't confirm whether a save went through. The editor then says We couldn't confirm the save and keeps Save unavailable, so the same change isn't saved twice. Select Check what was saved:

If your save didn't go through, your text is still in the editor. Save again when you're ready.
If it did, you see Your save went through as version N and return to the page.
If a different change was saved, the editor shows it as described above, so you can merge.

Draft and published pages

Each page is a Draft or Published. New pages start as drafts unless you check Publish now. Select Publish on a draft to publish it, or Unpublish on a published page to return it to draft.

The status tells readers whether a page is ready to rely on. It doesn't hide anything: everyone in your workspace can open drafts, search finds them, and chat can read them.

The Needs review status is for pages that may be out of date because something they embed has changed. That check isn't available yet, so no page is marked Needs review for now.

Organizing pages

Use More page actions (the … button) on a page.

Changing a page's address

Change address… gives the page a new address and keeps its title. Links and bookmarks that use an old address keep working: they open the page at its new address. A page keeps up to 29 earlier addresses. When it has 29, change its address back to one of them instead, which is always allowed. You can't take an address that another page uses or has used, even if that page was deleted.

Moving a page

Move in the tree… chooses the page this one sits under, or No parent (top level). The page's address doesn't change, and the pages under it move with it. The tree can be up to six levels deep.

Deleting a page

Delete… asks you to confirm, then removes the page from the wiki, the page tree, search and chat. A page that still has pages under it can't be deleted: move or delete those first. There's no undo in the app.

A deleted page's address stays reserved and is never given to another page. Automatic updates can turn links to it into create links or links to another page with the same title; some links may retain their previous state (see Linking pages). A page created again gets a new address, such as pricing-faq-2.

History and restoring a version

Select History on a page to see its versions, newest first, 25 at a time; Show older versions loads more. Each version says what happened (Edited, Published, Address changed, Restored from version N or Proposal applied), whether it was you or a teammate, and when. Changing a page's title, moving it in the tree or returning it to draft also adds a version, shown as Edited. Select a version to preview it as it was saved, links included. The history page's web address includes the version you selected, so you can share a link to it.

To bring back an older version, select it, then Restore this version and confirm. Restoring never rewrites history: it adds a new version with the older version's text, summary and embedded items, and the version it replaces stays in the history. The page's title, address, status and place in the tree stay as they are. If the page changed while you were looking, the restore stops, so reload the history and try again.

What links here

Each page has a What links here panel listing the pages that link to it, sorted by title. It lists up to 50. When more pages link to it, the panel says so, and All pages on the wiki's front page shows the full count ("N pages link here").

Pages and edits from chat

In Chat, ask about your wiki: for example, "What does our wiki say about pricing objections?" Chat searches the wiki and reads the pages it needs, drafts included. Under its answer you see what it did, such as Read followed by the page's title.

Ask chat to write a page, for example from what your insights say about a competitor, or to change one, and it proposes the change instead of making it. Under its answer you see Proposed a new page … not created until approved or Proposed an edit to … not applied until approved, with a review it link. Nothing in the wiki changes until someone in your workspace approves the proposal in Wiki proposals on the Review screen. See Reviewing suggested knowledge for what the proposal shows and how to decide.

An approved new page is created as a draft.
An approved edit is saved as a new version, shown in the history as Proposal applied by the person who approved it.
An edit is tied to the version chat read. If the page changes before anyone approves it, the proposal can't be approved, so a newer edit is never overwritten.
A long page can't be edited through chat. Chat can't propose an edit to a page longer than 30,000 characters, because it can't read the whole page. It suggests the change in its reply instead, and you can make it in the editor.
The number beside Review in the sidebar counts suggested knowledge only, not wiki proposals.

The Chat button in the Knowledge section opens Knowledge Chat, which answers from your knowledge items and doesn't read the wiki. A conversation that refines one artifact works on that artifact only, so it doesn't read the wiki either. For chat's limits per message, see Asking Questions with Chat.

Limits

Title: up to 200 characters. Summary: up to 500 characters.
Address: up to 80 characters: lower-case letters and digits, with single hyphens between words. These addresses are reserved for the wiki itself: ask, draft, edit, export, index, new, proposals, search and tree. A page titled "Index" gets the address index-2.
Content: up to 200 KB a page.
Links: a page can use up to 200 different link targets (titles or addresses).
Earlier addresses: up to 29 a page.
Page tree: up to six levels deep.
Pages: up to 2,000 in your workspace's wiki. Deleted pages don't count.
What links here: lists up to 50 pages.
Search: up to 20 results.
Chat edits: only to pages of up to 30,000 characters.

Not available yet

The wiki doesn't yet:

embed live insights, artifacts or source excerpts in a page from the editor;
turn insights you select under Knowledge → Insights into a draft page in one step (you can ask chat to propose the page instead);
flag pages when the insights behind them change;
hold a conversation about one page, or suggest links between pages and insights for you;
let connected AI tools (MCP) read the wiki;
offer page templates, or export pages.

Reviewing suggested knowledge -- Approve or reject the pages and edits chat proposes
Asking Questions with Chat -- What chat can read and do in one message
Using the Knowledge Browser -- The rest of the Knowledge section

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