Roadmap arguments with the evidence attached
We turn interviews, tickets and churn notes into a ranked, cited record of what customers asked for and why, so a roadmap review starts from evidence rather than the loudest account.
A week in product management, before and after
- Mon 10:00A quarterly roadmap review argues from three loud accounts.The review opens on a ranked list of requests, each with the accounts, quotes and revenue context behind it.
- Tue 9:00A feature request arrives in Slack and is lost by Thursday.Requests are tagged to a theme and the theme shows who asked and when.
- Wed 13:30Churn reasons are a free-text field nobody reads.Churn reasons are classified against an agreed taxonomy and linked to the product areas involved.
- Thu 15:00Interviews are summarised by whoever ran them.Interviews are tagged against the same taxonomy, with each theme linked to the quotes.
- Fri 11:00The product digest is written from memory on Friday afternoon.The digest lists new themes, growing themes and the accounts behind them, on schedule.
What we build for product management teams
6 capabilities, each with its own page: the deliverables, the steps, and what is not promised.
Churn and win/loss analysis
Churned, won and lost records tagged with structured reasons and product insights, linked to revenue context and ranked.
See the deliverablesTranscript tagging and classification
Call, interview and support transcripts classified against a taxonomy you approve, each tag linked to the passage it came from.
See the deliverablesCall and meeting intelligence
Sales and customer calls become a searchable record of pain points, objections and requests you can question across every call you have on file.
See the deliverablesCompany knowledge base
One connected, searchable place for what your business knows, so new hires, sales and support get the same grounded answer.
See the deliverablesKnowledge graph and ontology design
The entity types, relationships and confidence rules that let a company's knowledge be connected instead of piled.
See the deliverablesRecurring reports and digests
The weekly or daily summary someone assembles by hand today, delivered on a schedule to Slack or email with each figure traced to its source.
See the deliverablesWhat stays under your control
The promises that hold on every engagement, and the ones we do not make on this one.
On every engagement
- Outputs cite the document or conversation they came from, so a person can check before acting.
- A person approves anything that reaches a customer or writes to a system of record.
- Delivery is Slack, email or a document you own. Other channels are not offered.
- Fixed price, agreed before we start. Nothing numeric is published on this site.
The work runs on the TurnkeyGTM platform where it fits, and on plain software where it does not.
Not promised here
- The taxonomy is agreed with you before bulk tagging; it is your vocabulary, not ours.
- Ranking is by evidence and the context you supply; the decision stays with you.
- Customer names and personal details are handled under a rule set agreed first.
How an engagement runs
One call to scope it, one fixed price to approve, one build you can trust before it goes live, then a handover.
The full process- 1
Scope the work
A thirty-minute call on what your team does by hand every week, where the information lives, and who needs the output.
- 2
Fixed price, ROI up front
You get a written proposal with a fixed price and an honest estimate of the hours it gives back.
- 3
Build beside your process
We design and build the automation and run it next to the manual version until the outputs match and you trust them.
- 4
Hand over, keep it running
Documentation and runbooks so your team owns it.
Questions we get asked
Teams product management works with
Product & research: Product, UX research and data: the teams that decide what gets built and whether it worked.
User research
Tag and classify interview transcripts against your own taxonomy, with each theme linked to the quotes it came from.
Learn moreCustomer support
Answer from your own documentation, tag what customers ask, and surface the themes before they show up as churn.
Learn moreData and analytics
Design the scoring models, the taxonomies and the pipelines that make the rest of the GTM stack's AI checkable.
Learn moreTell us what your product management team does by hand.
A thirty-minute call is enough to know whether it is worth automating. Fixed price, agreed before we start.