Pricing tiers
Upstream offers four plans to match your team's needs.
Free
- 10 chat queries per month
- 20 documents per month
- 1 user
- No CRM integrations
- No API access
The Free plan is a great way to explore Upstream and see how it fits your workflow.
Pro
- 100 chat queries per month
- 200 documents per month
- Up to 5 users
- CRM integrations (on our roadmap — not yet available)
- 14-day free trial (credit card required; you are not charged until the trial ends)
- Monthly and annual pricing (save with annual billing)
Pro is designed for small teams that need deeper knowledge extraction.
Team
- 500 chat queries per month
- 1,000 documents per month
- Unlimited users
- CRM integrations (on our roadmap — not yet available)
- API access (on our roadmap — not yet available)
- Priority support
Team gives growing organizations the capacity they need to scale their GTM intelligence.
Enterprise
- Unlimited chat queries
- Unlimited documents
- Unlimited users
- CRM integrations (on our roadmap — not yet available)
- API access (on our roadmap — not yet available)
- Priority support
- Custom branding
Contact our sales team at hello@getupstream.ai for Enterprise pricing and onboarding.
View your current plan
Go to Settings > Billing to see your active plan, usage for the current billing cycle, and next billing date.
Upgrade or downgrade your plan
- Navigate to Settings > Billing.
- Select Change Plan.
- Choose the plan you want to move to.
- Confirm your selection.
When you upgrade, the change takes effect immediately and your billing is prorated. When you downgrade, you keep your current plan's features until the end of your billing period.
Leave checkout without completing it
Use Stripe checkout's return or cancel link to go back to Settings > Billing in the app. Leaving checkout is not the same as canceling an existing subscription; use Manage Billing for subscription changes.
Subscription statuses
Your subscription can be in one of these states:
- Trialing — You are in your 14-day Pro trial. You have full access to Pro features and are not charged until the trial ends.
- Active — Your subscription is current and your payment method is on file.
- Past due — A payment failed. You keep your paid plan's limits for a 7-day grace period while Stripe retries the charge; if payment still fails after that, your account uses Free plan limits until the payment goes through. Update your payment method to avoid interruption.
- Canceled — Your subscription has been canceled. You retain access until the end of your paid period, then revert to the Free plan.
Manage billing through Stripe
Upstream uses Stripe to handle all billing. From Settings > Billing, select Manage Billing to open the Stripe customer portal. There you can:
- Update your payment method
- View and download invoices
- Change your billing email
- Cancel your subscription
Track your usage
The Settings > Billing page shows chat queries, documents, team members, and Jev requests (total). Do not assume counters reset at the billing-cycle boundary; automatic resets are not currently reliable.
Jev requests counts recorded dispatch attempts for optional source screening, including timeouts and failed requests. It is a total since tracking began, not a monthly quota, charge, successful-answer count, or provider invoice. The server records an attempt before sending; a lost acknowledgement can leave an attempt recorded even when dispatch or completion is unknown. Missing historical data displays zero without backfill. This does not change plan limits or consume the existing AI-call counter (a Chat turn still has its normal usage).
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Still need help?
Email us at hello@getupstream.ai — we read every message.